Patient Services Pro — Growth, Travel Pay & Bonuses

Orthodontic Experts Ltd; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Patient Service Representative培训

Travel Pay to sister clinics

Medical, Dental, Vision, and Life

Short-Term Disability

Employee Assistance Program

Health Savings Account

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free and discounted Orthodontic Care

Monthly Bonuses

Job summary

Orthodontic Experts Ltd is seeking a Patient Service Representative to warmly greet visitors, answer calls, and provide essential front-desk support. You will collect patient information, manage registrations, and coordinate with clinical staff to ensure smooth arrivals and payments.

The role includes travel to sister clinics and participation in marketing events. Applicants should have 3 years of customer service and 2 years of patient services experience, with strong communication and

Qualifications

• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a warm welcome to all visitors and assist with information needs.
• Answer incoming calls and manage the front desk.
• Gather patient information and complete registration tasks.
• Manage payments and schedule follow-ups.
• Communicate with clinical staff about patient arrivals and changes.
• Maintain up-to-date comm-log and daily clinic schedule.
• Assist with marketing events and travel to sister clinics as needed.

Skills

Customer service

Communication

De-escalation

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Orthodontic Experts Ltd is seeking a Patient Service Representative to warmly greet visitors, answer calls, and provide essential front-desk support. You will collect patient information, manage registrations, and coordinate with clinical staff to ensure smooth arrivals and payments.

The role includes travel to sister clinics and participation in marketing events. Applicants should have 3 years of customer service and 2 years of patient services experience, with strong communication and