Bilingual Patient Service Rep — Front Desk

Orthodontic Experts Management LLC; Burbank (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) and matching

Paid Time Off

Travel Pay

Monthly Bonuses

Free orthodontic treatment

Job summary

Orthodontic Experts Management LLC in Illinois is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will handle patient information, check-in/out, and coordinate with clinical staff to ensure a smooth patient experience.

The role requires 3 years of customer service and 2 years of patient service experience, with bilingual Spanish, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent problem solving and de-escalation skills.
• Strong written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Answer all phone calls and return voicemails.
• Check-in/check-out patients and collect necessary information.
• Manage front desk and provide administrative support.
• Review and update daily schedules; coordinate with staff.
• Handle payments and balance outstanding accounts.
• Travel to sister clinics as needed and support marketing events.
• Maintain cleanliness of reception area and respond to emails.

Skills

Customer service

Patient service

Problem solving

Written and verbal communication

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Orthodontic Experts Management LLC in Illinois is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will handle patient information, check-in/out, and coordinate with clinical staff to ensure a smooth patient experience.

The role requires 3 years of customer service and 2 years of patient service experience, with bilingual Spanish, and proficiency in Microsoft Office.