Patient Service & Payments Specialist

Mercy Co; Lebanon (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Lebanon is seeking a Patient Service Representative to serve as the front-desk contact for patients and visitors, ensuring a positive experience and smooth workflow. The role involves communicating patient financial responsibility, collecting payments, and documenting outcomes with accuracy and discretion.

This full-time position requires strong communication, basic computer skills, customer service excellence, and the ability to handle challenging situations professionally while

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.

Responsibilities

• Serve as the primary point of contact for patients and visitors, ensuring a positive, seamless patient experience at the front desk.
• Explain patient financial responsibility, collect payments, and discuss payment options and assistance resources.
• Document financial conversations and outcomes accurately and securely.
• Support front-desk operations and workflows to maintain efficient patient flow and scheduling.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Financial discussions

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a Patient Service Representative to serve as the front-desk contact for patients and visitors, ensuring a positive experience and smooth workflow. The role involves communicating patient financial responsibility, collecting payments, and documenting outcomes with accuracy and discretion.

This full-time position requires strong communication, basic computer skills, customer service excellence, and the ability to handle challenging situations professionally while