Patient Experience Specialist: Front Desk & Billing

Mercy Co; Lebanon (MO); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Retirement plans

Job summary

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. You will manage front-desk operations, support scheduling, and communicate patient financial responsibilities with empathy and accuracy.

The role emphasizes privacy, professionalism, and the ability to handle inquiries while maintaining a positive patient experience. A high school diploma or equivalent is required, with strong customer service skills preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills essential.
• Ability to explain payment options and assist with financial conversations.
• Accurate data entry and attention to detail required.

Responsibilities

• Greet patients and visitors and manage front-desk operations.
• Assist with scheduling and clinic workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and collect payments when applicable.
• Maintain confidentiality and follow privacy policies in all interactions.

Skills

Front desk operations

Customer service

Communication

Data entry

Privacy and confidentiality

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. You will manage front-desk operations, support scheduling, and communicate patient financial responsibilities with empathy and accuracy.

The role emphasizes privacy, professionalism, and the ability to handle inquiries while maintaining a positive patient experience. A high school diploma or equivalent is required, with strong customer service skills preferred.