Part-Time Patient Experience Specialist

Mercy Co; Lebanon (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

paid time off

tuition support

retirement plans

Job summary

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to serve as the first contact for patients and visitors, guiding them through front-desk processes and ensuring a welcoming experience. The role involves communicating financial responsibilities, collecting payments, explaining options, and documenting conversations, while upholding confidentiality and accuracy in patient records.

If you are customer-focused, possess strong communication skills, and can handle busy,

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Strong verbal and written communication with patients and staff.
• Ability to maintain patient confidentiality and accuracy in data entry.

Responsibilities

• Greet patients and visitors and manage front-desk workflows.
• Explain patient financial responsibilities and assist with billing questions.
• Request and collect payments and document financial conversations.
• Maintain accurate patient information and scheduling.
• Support basic clerical duties and privacy compliance.

Skills

Communication skills

Data entry

Customer service

Confidentiality

Adaptability

Teamwork

Post-hire training

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to serve as the first contact for patients and visitors, guiding them through front-desk processes and ensuring a welcoming experience. The role involves communicating financial responsibilities, collecting payments, explaining options, and documenting conversations, while upholding confidentiality and accuracy in patient records.

If you are customer-focused, possess strong communication skills, and can handle busy,