Patient Access & Billing Coordinator

Mercy Co; Lebanon (Lebanon County); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Lebanon is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. The PSR manages front-desk operations, supports patient scheduling, and assists with financial conversations, payment collection, and documentation to ensure a positive patient experience at Mercy Hospital Lebanon in Missouri.

The role emphasizes strong communication, confidentiality, and empathy in interactions with patients and staff, with a focus on accurate

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient in basic computer skills including data entry.
• Strong customer service and patient-facing skills.
• Ability to discuss patient financial responsibilities clearly and empathetically.
• Maintain patient confidentiality and privacy.

Responsibilities

• Manage front-desk operations and patient flow at the clinic.
• Explain patient financial responsibility and collect payments as needed.
• Document financial conversations and outcomes accurately.
• Assist with scheduling and entering patient information into the system.
• Maintain confidentiality and handle inquiries with professionalism.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Adaptability

Front desk operations

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. The PSR manages front-desk operations, supports patient scheduling, and assists with financial conversations, payment collection, and documentation to ensure a positive patient experience at Mercy Hospital Lebanon in Missouri.

The role emphasizes strong communication, confidentiality, and empathy in interactions with patients and staff, with a focus on accurate