Front Desk & Patient Financial Liaison

Mercy Co; Lebanon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Hospital Lebanon is seeking a friendly Patient Service Representative who serves as the first point of contact for patients and visitors, manages front-desk operations, and supports a smooth, positive patient experience.

You will explain patient financial responsibilities, request and collect payments, discuss payment options and assistance resources, and document conversations and outcomes accurately while maintaining confidentiality.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Experience in a medical office or front-desk setting is a plus.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and available assistance resources.
• Accurately document financial conversations and outcomes.
• Maintain patient confidentiality and privacy policies.

Skills

Communication

Customer service

Data entry

Privacy & confidentiality

Adaptability

Front desk training

Financial discussions

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a friendly Patient Service Representative who serves as the first point of contact for patients and visitors, manages front-desk operations, and supports a smooth, positive patient experience.

You will explain patient financial responsibilities, request and collect payments, discuss payment options and assistance resources, and document conversations and outcomes accurately while maintaining confidentiality.