Patient Experience Specialist — Front Desk & Payments

Mercy Co; Lebanon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Matched retirement plans

Paid time off

Job summary

Mercy Hospital Lebanon is seeking a Patient Service Representative to act as a primary contact for patients and visitors. You will manage front-desk operations, support a positive patient experience, and assist with financial conversations, payment collection, and documentation.

Located in Lebanon, Missouri, this full-time role requires a high school diploma and strong communication, data entry, and customer service skills to help patients navigate billing options and resources.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service, empathy, and ability to handle inquiries with tact and diplomacy.
• Accuracy, attention to detail, and ability to document financial conversations and outcomes.
• Maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure and handle unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources.

Responsibilities

• Manage front-desk operations and workflows to support a seamless patient experience.
• Communicate patient financial responsibility and collect payments as part of the encounter.
• Explain payment options and available assistance resources to patients.
• Accurately document financial conversations and outcomes.

Skills

Verbal & written communication

Customer service

Data entry

Scheduling appointments

Basic computer skills

Privacy & confidentiality

Thick under pressure

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a Patient Service Representative to act as a primary contact for patients and visitors. You will manage front-desk operations, support a positive patient experience, and assist with financial conversations, payment collection, and documentation.

Located in Lebanon, Missouri, this full-time role requires a high school diploma and strong communication, data entry, and customer service skills to help patients navigate billing options and resources.