Patient Experience & Front Desk Specialist

Mercy Co; Lebanon (Lebanon County); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to be the first contact for patients and visitors. You will manage front-desk operations, communicate financial responsibilities, and help secure seamless patient experiences.

You’ll discuss payment options, collect payments, and document conversations. The role emphasizes patient privacy, professionalism, and the ability to work under pressure in a busy hospital setting.

Qualifications

• Education: High school diploma or equivalent.
• Excellent communication, both verbal and written.
• Strong customer service and interpersonal skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Manage front-desk operations and workflows to ensure a positive patient experience.
• Explain patient financial responsibility and discuss payment options.
• Collect payments and document financial discussions and outcomes.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Strong communication

Data entry

Customer service

Empathy

Confidentiality

Attention to detail

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to be the first contact for patients and visitors. You will manage front-desk operations, communicate financial responsibilities, and help secure seamless patient experiences.

You’ll discuss payment options, collect payments, and document conversations. The role emphasizes patient privacy, professionalism, and the ability to work under pressure in a busy hospital setting.