Patient Services Front Desk Specialist (Medical Office)

Summit Health; Stafford Township (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

CityMD, part of VillageMD, is hiring a Patient Service Representative to welcome patients, register them, and coordinate with the team for timely service. The PSR handles paperwork, answers questions, and ensures smooth intake.

Ideal candidates have a high school diploma, strong communication, experience in high-volume service, proficiency with computers, and a patient-friendly, bilingual option. Pay is $18.25 per hour; benefits available.

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience working in any high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm).
• Flexible/adaptable nature to work in a continuously evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to effectively interact with physicians, patients and other staff members.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Customer service

Communication skills

Team player

Bilingual (site dependent)

Typing speed 55 wpm

High-volume environment

Flexibility

Healthcare passion

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

CityMD, part of VillageMD, is hiring a Patient Service Representative to welcome patients, register them, and coordinate with the team for timely service. The PSR handles paperwork, answers questions, and ensures smooth intake.

Ideal candidates have a high school diploma, strong communication, experience in high-volume service, proficiency with computers, and a patient-friendly, bilingual option. Pay is $18.25 per hour; benefits available.