Patient Services Specialist - Front Desk

Summit Health Management; East Brunswick Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD in New Jersey is seeking a Patient Service Representative to warmly greet patients and register them, coordinating with the team to ensure timely service. This role responds to questions with urgency and kindness, handling all paperwork for patient registration.

The position requires a High School Degree or GED, strong communication skills, and a willingness to work in a fast-paced healthcare setting. Bilingual abilities are valued depending on location.

Qualifications

• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal and written communication skills.
• Detail-oriented and a team player with strong interpersonal skills.
• Typing speed around 55 wpm and proficient computer skills.
• Bilingual abilities valued depending on site location.

Responsibilities

• Greet patients warmly and register them for visits.
• Coordinate patient intake and appointment scheduling.
• Enter/update patient information accurately in the system.
• Assist with completion of paperwork and patient records.
• Scan, update, and file medical records.
• Answer phone calls and assist with inquiries professionally.
• Verify insurance eligibility and liaise with Billing as needed.
• Manage cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Notify site management of wait times and patient questions.

Skills

Customer service

Communication

Teamwork

Typing 55 wpm

Bilingual

Education

High School Diploma or GED

Job description

CityMD in New Jersey is seeking a Patient Service Representative to warmly greet patients and register them, coordinating with the team to ensure timely service. This role responds to questions with urgency and kindness, handling all paperwork for patient registration.

The position requires a High School Degree or GED, strong communication skills, and a willingness to work in a fast-paced healthcare setting. Bilingual abilities are valued depending on location.