Patient Service & Front Desk Specialist

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 26,000 - 35,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient flow, check in and out of appointments, and ensure accurate patient information. You will deliver exemplary customer service to patients and guests in a busy healthcare environment.

Responsibilities include verifying identities, updating records, collecting payments, and assisting with scheduling while maintaining a welcoming, organized front-desk area.

Qualifications

• Education requirement: high school diploma or GED.
• Previous experience in a customer service position.
• Healthcare setting experience preferred; knowledge of medical terminology beneficial.

Responsibilities

• Greets and checks in patients and guests, confirms identity and provides visit information.
• Completes check-in/out procedures and updates patient demographic/insurance data.
• Collects co-payments, processes payments, and closes the day’s cash drawer.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient flow, check in and out of appointments, and ensure accurate patient information. You will deliver exemplary customer service to patients and guests in a busy healthcare environment.

Responsibilities include verifying identities, updating records, collecting payments, and assisting with scheduling while maintaining a welcoming, organized front-desk area.