Patient Access Specialist

RiseMe; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support front desk operations, check-in/out patients, verify identities, and guide guests through their visit. Responsibilities include greeting patients, updating demographics/insurance, completing registrations, collecting co-pays, posting payments, and handling end-of-day cash.

The role emphasizes excellent customer service in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service experience.

Responsibilities

• Greet patients and guests, confirm identity and provide information related to visits.
• Complete check-in/check-out functions and register patients as needed.
• Update patient demographics and insurance information; obtain consents.
• Collect co-pays and process payments; post transactions; close cash drawer at end of day.
• Keep waiting area clean and comfortable; inform patients of delays or changes.
• Schedule appointments and, for ICCs, float to other clinics as needed.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative to support front desk operations, check-in/out patients, verify identities, and guide guests through their visit. Responsibilities include greeting patients, updating demographics/insurance, completing registrations, collecting co-pays, posting payments, and handling end-of-day cash.

The role emphasizes excellent customer service in a fast-paced healthcare setting.