Patient Experience Coordinator — Front Desk & Insurance

MyEyeDr.; Aberdeen (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/check-out and deliver a best-in-class patient experience. Training will be provided to learn about insurance options and appointment coordination in a fast-paced vision care environment.

Role includes supporting the office team, handling multi-line calls, and assisting with scheduling while collaborating with doctors to ensure a seamless patient journey. Some weekend/evening shifts may be required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multi-tasking

Communication skills

Team player

Computer literacy

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/check-out and deliver a best-in-class patient experience. Training will be provided to learn about insurance options and appointment coordination in a fast-paced vision care environment.

Role includes supporting the office team, handling multi-line calls, and assisting with scheduling while collaborating with doctors to ensure a seamless patient journey. Some weekend/evening shifts may be required.