Patient Service Coordinator — Flexible Scheduling & Growth

Hartford HealthCare; Norwich (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Education & training

Benefits package

PTO

Wellness programs

Referral bonus

401K with company match

Flexible scheduling

Awards & recognition

Discount programs

Supportive culture

Compensation

Job summary

Hartford HealthCare Medical Group is seeking a patient service role in Norwich, CT. You will provide friendly, efficient reception, register patients, manage calls, schedule appointments, and handle payments. The position offers regional variety with cross-team collaboration.

Qualified candidates have experience in busy medical offices, familiarity with insurance processes, and strong communication. Epic experience is preferred; travel to satellite offices may be required.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to adapt quickly in a fast-paced environment juggling tasks.
• Proven ability to work effectively in a team with excellent verbal communication.
• Ability to travel independently to satellite offices as needed.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly, evaluate priority, and direct calls by urgency.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations to ensure accuracy and communications.
• Collect co-pays and office charges and explain billing policies.
• Maintain a clean waiting area and keep magazines current; travel to regional offices when needed.

Skills

Customer service

Communication skills

Teamwork

Multi-tasking

Adaptability

Computer literacy

Language skills

Education

Medical terminology familiarity

Insurance knowledge

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare Medical Group is seeking a patient service role in Norwich, CT. You will provide friendly, efficient reception, register patients, manage calls, schedule appointments, and handle payments. The position offers regional variety with cross-team collaboration.

Qualified candidates have experience in busy medical offices, familiarity with insurance processes, and strong communication. Epic experience is preferred; travel to satellite offices may be required.