Patient Experience & Scheduling Specialist

Hartford HealthCare; Fairfield (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and more

Job summary

Hartford HealthCare in Fairfield, CT is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. This role facilitates communication between patients and providers and supports efficient office operations, including appointment scheduling for timely access.

The ideal candidate has experience in a fast-paced medical office, with strong insurance knowledge, proficiency in Microsoft Office, and familiarity with Epic

Qualifications

• Relevant experience in a fast-paced medical office.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to patient care.
• Ability to multitask in a fast-paced environment.
• Excellent verbal communication; multilingual skills desirable.

Responsibilities

• Greet patients and register them; maintain records and accounts.
• Facilitate communication between patients and providers to ensure a positive patient experience.
• Schedule appointments for timely, accurate access.
• Respond to incoming correspondence per privacy and safety standards.
• Support efficient office operations across the front desk and scheduling functions.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Detail orientation

Tools

Epic EHR

Microsoft Office

Scheduling software

Job description

Hartford HealthCare in Fairfield, CT is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. This role facilitates communication between patients and providers and supports efficient office operations, including appointment scheduling for timely access.

The ideal candidate has experience in a fast-paced medical office, with strong insurance knowledge, proficiency in Microsoft Office, and familiarity with Epic