Men's Health Patient Services Coordinator | Flexible Scheduling

Hartford HealthCare; Farmington (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

On-going education and training

Robust Benefits Package

Generous PTO

Job summary

Hartford HealthCare in Farmington, CT, is seeking a friendly and detail-oriented front desk receptionist to support patient flow and scheduling. You will greet patients, register arrivals, answer calls, schedule appointments, and collect co-pays in a fast-paced medical office environment.

Ideal candidates bring a high school diploma, solid Excel/Office skills, and excellent communication. Epic experience is a plus, and travel to satellite offices may be required to support regional teams.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced medical office preferred.
• Strong customer service and communication skills required.
• Proficient in Microsoft Office suite.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly, evaluate urgency, and direct calls accordingly.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations for accuracy and communication with patients.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean, inviting waiting area and reload materials as needed.
• Support coverage at regional offices to collaborate with multiple teams.

Skills

Customer service

Verbal communication

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic

Job description

Hartford HealthCare in Farmington, CT, is seeking a friendly and detail-oriented front desk receptionist to support patient flow and scheduling. You will greet patients, register arrivals, answer calls, schedule appointments, and collect co-pays in a fast-paced medical office environment.

Ideal candidates bring a high school diploma, solid Excel/Office skills, and excellent communication. Epic experience is a plus, and travel to satellite offices may be required to support regional teams.