Patient Service Coordinator - Plastic Surgery

Hartford HealthCare; Norwich (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Education & training

Benefits package

PTO

Wellness programs

Referral bonus

401K with company match

Flexible scheduling

Awards & recognition

Discount programs

Supportive culture

Compensation

Job summary

Hartford HealthCare Medical Group is seeking a patient service role in Norwich, CT. You will provide friendly, efficient reception, register patients, manage calls, schedule appointments, and handle payments. The position offers regional variety with cross-team collaboration.

Qualified candidates have experience in busy medical offices, familiarity with insurance processes, and strong communication. Epic experience is preferred; travel to satellite offices may be required.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to adapt quickly in a fast-paced environment juggling tasks.
• Proven ability to work effectively in a team with excellent verbal communication.
• Ability to travel independently to satellite offices as needed.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly, evaluate priority, and direct calls by urgency.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations to ensure accuracy and communications.
• Collect co-pays and office charges and explain billing policies.
• Maintain a clean waiting area and keep magazines current; travel to regional offices when needed.

Skills

Customer service

Communication skills

Teamwork

Multi-tasking

Adaptability

Computer literacy

Language skills

Education

Medical terminology familiarity

Insurance knowledge

Tools

Epic

Microsoft Office

Job description

Location Detail: 330 Washington St Norwich MOB (10352)

Shift Detail: Monday - Friday

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Includes but is not limited to:

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
• This role requires coverage at regional offices bringing variety to your workday and the chance to collaborate across multiple teams and communities

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!