Patient Experience Coordinator — Front Desk & Scheduling

Hartford HealthCare; Wilton (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement up to $5,250+

Medical, dental and vision coverage

Generous PTO

Wellness programs

Discounts on services and more

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, schedule appointments, verify insurance, and manage patient records. You will facilitate communication between patients and providers to ensure a positive experience and efficient office operations.

The role requires strong customer service skills and experience in a fast-paced medical office, with Epic experience preferred.

Qualifications

• Greet patients and answer routine questions with professionalism.
• Register patients and maintain records and accounts.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records and accounts.
• Schedule appointments and ensure timely, accurate patient access.
• Handle high call volumes and transfer to clinical teams as needed.
• Verify insurance and update patient demographics and portal access.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Epic software

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, schedule appointments, verify insurance, and manage patient records. You will facilitate communication between patients and providers to ensure a positive experience and efficient office operations.

The role requires strong customer service skills and experience in a fast-paced medical office, with Epic experience preferred.