Patient Experience & Scheduling Coordinator

Hartford HealthCare; Hartford (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a front desk receptionist for our medical offices in Connecticut. You will warmly greet patients, register arrivals, answer calls, schedule appointments, collect co-pays, and maintain a welcoming, organized waiting area.

Ideal candidates have a high school diploma, experience in a fast-paced medical office, strong communication skills, and proficiency with Microsoft Office; Epic experience is preferred. Travel to satellite offices may be required.

Qualifications

• High school diploma or equivalent (required/preferred).
• Experience in a fast-paced medical office is highly preferred.
• Epic experience is preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to adapt quickly in a busy environment and juggle multiple tasks.
• Strong communication skills and team collaboration.

Responsibilities

• Warmly greet and register arriving patients.
• Answer incoming calls promptly and direct them by urgency and subject matter.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations for accuracy and communication.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean, welcoming waiting area and keep magazines current.

Skills

Customer service

Phone etiquette

Microsoft Office

Medical terminology

Team work

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare is seeking a front desk receptionist for our medical offices in Connecticut. You will warmly greet patients, register arrivals, answer calls, schedule appointments, collect co-pays, and maintain a welcoming, organized waiting area.

Ideal candidates have a high school diploma, experience in a fast-paced medical office, strong communication skills, and proficiency with Microsoft Office; Epic experience is preferred. Travel to satellite offices may be required.