Patient Experience & Scheduling Coordinator

Hartford HealthCare; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare is seeking a patient-facing administrative professional to provide outstanding service in a fast-paced medical office environment in Hartford, CT. You will warmly greet patients, register them, answer calls, schedule appointments, and manage billing communications to ensure a smooth patient experience.

Proven communication skills, a positive attitude, and the ability to multitask are essential, with Epic experience strongly preferred.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.

Responsibilities

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Skills

Customer service

Phone etiquette

Verbal communication

Team player

Typing speed

Education

High school diploma

Tools

Epic

Job description

Hartford HealthCare is seeking a patient-facing administrative professional to provide outstanding service in a fast-paced medical office environment in Hartford, CT. You will warmly greet patients, register them, answer calls, schedule appointments, and manage billing communications to ensure a smooth patient experience.

Proven communication skills, a positive attitude, and the ability to multitask are essential, with Epic experience strongly preferred.