Patient Access & Scheduling Specialist

Hartford HealthCare; Norwich (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network in Norwich, CT, seeks a Patient Service Representative to deliver professional patient-focused service. You will handle scheduling, pre-registration, registration, insurance verification and authorization, and front-desk duties to promote a smooth patient experience.

Responsibilities include greeting patients, collecting co-pays, coordinating referrals, and maintaining EMR accuracy while supporting office staff.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in medical or healthcare office.
• Knowledge of healthcare terminology, insurance authorization, and benefits.
• Bilingual ability highly preferred.
• Proficiency with medical billing practices and patient insurance processes.

Responsibilities

• Greets and registers arriving patients; completes registration and verifies insurance.
• Answers incoming calls; schedules appointments and coordinates referrals.
• Collects co-pays and explains billing policies to patients.
• Maintains EMR for scheduling, notes, and patient history; supports office staff.

Skills

Healthcare terminology

Insurance authorization

Benefits knowledge

Bilingual (preferred)

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Hartford HealthCare Rehabilitation Network in Norwich, CT, seeks a Patient Service Representative to deliver professional patient-focused service. You will handle scheduling, pre-registration, registration, insurance verification and authorization, and front-desk duties to promote a smooth patient experience.

Responsibilities include greeting patients, collecting co-pays, coordinating referrals, and maintaining EMR accuracy while supporting office staff.