Patient Experience Concierge: Scheduling & Front Desk Support

CarolinaEast Health System; North Carolina; On-site; USD 19,000 - 26,000; Full time

Job summary

The Patient Service Representative at CarolinaEast Health System greets, guides, and directs patients, answers phones, and schedules appointments. They serve as the primary liaison between patients and medical support staff to ensure a smooth visit.

Based in North Carolina, this role emphasizes exceptional customer service and accurate data entry in a fast-paced clinic environment. Experience in healthcare or customer service is preferred, with strong communication and computer skills.

Qualifications

• High school diploma or GED; Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Tools

Word Processing

Computer experience

Job description

The Patient Service Representative at CarolinaEast Health System greets, guides, and directs patients, answers phones, and schedules appointments. They serve as the primary liaison between patients and medical support staff to ensure a smooth visit.

Based in North Carolina, this role emphasizes exceptional customer service and accurate data entry in a fast-paced clinic environment. Experience in healthcare or customer service is preferred, with strong communication and computer skills.