Patient Experience Coordinator

CarolinaEast Health; Havelock (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

CarolinaEast Health System is seeking a Patient Service Representative in North Carolina to greet, instruct, direct patients, answer phones, and schedule appointments. This role supports a high-volume clinic environment and emphasizes customer service.

You will serve as a liaison between patients and medical support staff, ensuring a compassionate, efficient patient experience. A high school diploma or GED and prior healthcare or customer service experience are required or preferred.

Qualifications

• High school diploma or GED is required.
• Experience in healthcare clinic or customer service preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet and direct patients and instruct them as needed.
• Answer phones and schedule patient appointments.
• Serve as liaison between patients and medical support staff.

Skills

Customer service

Phone handling

Scheduling

Education

High school diploma or GED

Job description

CarolinaEast Health System is seeking a Patient Service Representative in North Carolina to greet, instruct, direct patients, answer phones, and schedule appointments. This role supports a high-volume clinic environment and emphasizes customer service.

You will serve as a liaison between patients and medical support staff, ensuring a compassionate, efficient patient experience. A high school diploma or GED and prior healthcare or customer service experience are required or preferred.