Patient Experience Concierge & Scheduling

CarolinaEast Health; Vanceboro (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

CarolinaEast Health System is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. You will act as a liaison between patients and medical support staff to ensure smooth clinic operations.

The role emphasizes delivering exceptional customer service in a fast-paced healthcare setting, with a focus on clear communication and teamwork within the patient services team.

Qualifications

• High school diploma or GED is required.
• Previous experience in a healthcare medical clinic setting or customer service is preferred.
• Knowledge of medical terminology is preferred. Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet patients and direct them as needed.
• Answer phones and provide accurate information.
• Schedule patient appointments and coordinate with clinical staff.
• Serve as a liaison between patients and medical support staff.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Word processing

Computer skills

Job description

CarolinaEast Health System is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. You will act as a liaison between patients and medical support staff to ensure smooth clinic operations.

The role emphasizes delivering exceptional customer service in a fast-paced healthcare setting, with a focus on clear communication and teamwork within the patient services team.