Patient Service Concierge — Medical Receptionist

Summit Health Management; Cutchogue (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD in New York is seeking a friendly Patient Service Representative (PSR) to warmly welcome patients, register them accurately, and coordinate with the clinical team to ensure a timely turnaround for every visit. The role emphasizes courteous service, efficient data entry, and smooth front-desk operations in a fast-paced urgent-care environment.

You will handle patient questions, collect insurance information, verify eligibility, process co-pays, scan and file medical records, and route

Qualifications

• High School Degree or GED required.
• Experience in high-volume/high-intensity service environment preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and fast typing (≈55 wpm).
• Flexible/adaptable in a changing environment.
• Bilingual abilities may be required depending on site.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate intake with the team.
• Enter/update patient information in the system.
• Scan, update, and file medical records.
• Answer phone calls and address questions promptly and politely.
• Process medical insurance information and verify eligibility.
• Collect co-pays and handle cash responsibly.
• Inform site manager of wait times and inquiries.

Skills

Customer service

Communication

Bilingual

Education

High School Diploma or GED

Job description

CityMD in New York is seeking a friendly Patient Service Representative (PSR) to warmly welcome patients, register them accurately, and coordinate with the clinical team to ensure a timely turnaround for every visit. The role emphasizes courteous service, efficient data entry, and smooth front-desk operations in a fast-paced urgent-care environment.

You will handle patient questions, collect insurance information, verify eligibility, process co-pays, scan and file medical records, and route