Patient Services Concierge (Medical Front Desk)

Talentify; East Hanover (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pay rate: $18.25 per hour

Medical, Dental, Vision benefits

Job summary

CityMD is seeking a Patient Service Representative to warmly greet incoming patients, register them, and coordinate timely intake. You will respond to questions with urgency and kindness, handle paperwork, and support the team in delivering efficient, patient-centered care.

Ideal candidates will have a HS diploma, solid communication skills, ability to work in a high-volume environment, and may offer bilingual capabilities depending on site location.

Qualifications

• High School Diploma or GED required.
• Experience in high-volume/high-intensity service preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Detail-oriented

Team player

Excellent communication

Bilingual skills

High-volume service experience

Typing 55 wpm

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly greet incoming patients, register them, and coordinate timely intake. You will respond to questions with urgency and kindness, handle paperwork, and support the team in delivering efficient, patient-centered care.

Ideal candidates will have a HS diploma, solid communication skills, ability to work in a high-volume environment, and may offer bilingual capabilities depending on site location.