Patient Services Front Desk Specialist

Talentify

Nanuet (NY)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team to ensure timely service at our New York area clinics. The role requires accurate data entry, help with paperwork, and friendly, urgent, patient-centered communication.

Responsibilities include handling insurance questions, processing co-pays, calling and guiding patients, and updating records.

Qualifications

A High School Degree or GED.
Excellent verbal, written, and interpersonal communication skills.
Experience in high-volume/high-intensity service industry preferred.
Bilingual language skills required or preferred based on site location.

Responsibilities

Greeting and welcoming patients.
Organizing and coordinating patient in-take and other appointments.
Accurately enters/updates patient information in system.
Assisting patients with completion of paperwork when necessary.
Scanning, updating and filing medical records.
Answering phone calls, questions, etc. in a prompt and polite manner.
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
Handling cash and co-payments accurately and responsibly.
Providing outstanding customer service to every patient.
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.