Patient Care Concierge: Front Desk & Registration

Summit Health Management; Bayonne (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

CityMD in New Jersey is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients, register them and coordinate with the team to ensure timely turnaround. You will respond to questions over the phone and in person, handling paperwork for patient registration and insurance verification.

This role demands a high-volume, fast-paced service background, excellent communication, strong computer skills (55 wpm), and the ability to interact professionally with clinicians and

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and keyboarding skills (~55 wpm).
• Flexible/adaptable in a evolving environment.
• Passion for helping others in healthcare.
• Ability to interact with physicians, patients and staff.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient in-take and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls, questions, etc. in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

High School Degree or GED

Customer service

Excellent communication

Computer proficiency

Bilingual

Education

High School Diploma or GED

Job description

CityMD in New Jersey is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients, register them and coordinate with the team to ensure timely turnaround. You will respond to questions over the phone and in person, handling paperwork for patient registration and insurance verification.

This role demands a high-volume, fast-paced service background, excellent communication, strong computer skills (55 wpm), and the ability to interact professionally with clinicians and