Patient Service Concierge & Front Desk Specialist

Forefront Dermatology; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is seeking a Patient Service Representative for our Woburn, MA clinic. You will handle patient check-in, verify insurance, and manage multiple tasks in a fast-paced dermatology setting.

Responsibilities include greeting patients, scanning documents, maintaining the waiting area, coordinating appointments, and assisting with cosmetic product sales. A HS diploma and customer-focused mindset are required.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Organizational skills

Multi-tasking

Typing 40 wpm

Attention to detail

Professional communication

Confidentiality

Education

High school diploma

Job description

Forefront Dermatology is seeking a Patient Service Representative for our Woburn, MA clinic. You will handle patient check-in, verify insurance, and manage multiple tasks in a fast-paced dermatology setting.

Responsibilities include greeting patients, scanning documents, maintaining the waiting area, coordinating appointments, and assisting with cosmetic product sales. A HS diploma and customer-focused mindset are required.