Patient Services Concierge: Front Desk Specialist

Northeast Dermatology Associates; Beverly (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Northeast Dermatology Associates is seeking a professional Patient Services Representative - Front Desk in Beverly, MA. The role involves welcoming patients, registering them, scheduling appointments, and coordinating clinical calls across multiple practices to ensure a seamless patient experience.

The ideal candidate will have 0-1 years of customer service experience, basic payment collection skills, and the ability to navigate several computer systems, including Microsoft Office applications.

Qualifications

• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and register them, schedule appointments, and coordinate clinical calls to ensure smooth operations.
• Triage and route clinical calls to appropriate departments or staff, ensuring timely responses.
• Assist patients with forms and paperwork, providing clear guidance for accuracy.
• Maintain a clean and welcoming lobby and work area to support a positive patient experience.
• Escalate patient concerns to relevant teams to uphold service quality.
• Support billing processes and understand the medical services offered by practitioners.
• Accurately enter referrals and manage patient charts to keep records up to date.
• Demonstrate reliable attendance and punctuality to support uninterrupted patient care.
• Perform other duties as assigned by the supervisor to improve efficiency.

Skills

Customer service

Call center

Multi-system navigation

Microsoft Office

Education

High school diploma or equivalent

Job description

Northeast Dermatology Associates is seeking a professional Patient Services Representative - Front Desk in Beverly, MA. The role involves welcoming patients, registering them, scheduling appointments, and coordinating clinical calls across multiple practices to ensure a seamless patient experience.

The ideal candidate will have 0-1 years of customer service experience, basic payment collection skills, and the ability to navigate several computer systems, including Microsoft Office applications.