Patient Experience & Front Desk Specialist

Forefront Dermatology; Glenview (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account $500 matching

PTO and Holiday pay

Company paid life insurance and long‑/

Voluntary short term disability

Additional life insurance

Accident and Critical IllnessInsurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Glenview, IL seeks a Patient Service Representative to manage patient check-in, verify insurance, and maintain records. You will handle a multi-line phone system, process co-pays, and assist with cosmetic product sales.

The role requires front-desk experience and strong customer service, with an emphasis on accurate data entry and confidentiality in a fast-paced dermatology clinic.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Must maintain confidentiality.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter.
• Checks schedules for added, canceled and no-show appointments.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Computer proficiency

Multitasking

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Electronic health record system

Job description

Forefront Dermatology in Glenview, IL seeks a Patient Service Representative to manage patient check-in, verify insurance, and maintain records. You will handle a multi-line phone system, process co-pays, and assist with cosmetic product sales.

The role requires front-desk experience and strong customer service, with an emphasis on accurate data entry and confidentiality in a fast-paced dermatology clinic.