Patient Services Concierge — Front Desk

southeastdermatology; Cartersville (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

southeastdermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities, impacting patient experience and operational efficiency.

The ideal candidate will have 0-2 years of customer service experience in a medical office, be proficient with billing processes, and navigate multiple computer systems.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service in a medical office.
• Proficient in collecting patient payments at the time of service.
• Able to navigate multiple computer systems and Microsoft Office.
• Spanish language skills preferred.

Responsibilities

• Greet patients and manage registration and scheduling with high service standards.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized front desk and lobby.
• Enter referrals, manage patient records, and ensure charts are up to date.
• Support billing processes and ensure timely patient payments.
• Demonstrate reliable attendance and punctuality.
• Assist with additional duties as assigned.

Skills

Customer service

Medical office experience

Bilingual Spanish

Microsoft Office

Computer systems navigation

Education

High school diploma or equivalent

Tools

Billing software

Job description

southeastdermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities, impacting patient experience and operational efficiency.

The ideal candidate will have 0-2 years of customer service experience in a medical office, be proficient with billing processes, and navigate multiple computer systems.