Patient Service & Billing Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role covers front-desk duties, scheduling, registration, and billing coordination.

You will handle patient inquiries, schedule tests, assist with billing and medical records, and collaborate with a multidisciplinary ambulatory care team to deliver high-quality care and smooth operations for families in our

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality patient services and scheduling information for appointments, tests and procedures.
• Ensures billing information is entered at time of service and follows up on missing data.
• Maintains accurate and timely medical records in the patient system.

Skills

Customer service experience

Experience handling difficult callers

Communication skills

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role covers front-desk duties, scheduling, registration, and billing coordination.

You will handle patient inquiries, schedule tests, assist with billing and medical records, and collaborate with a multidisciplinary ambulatory care team to deliver high-quality care and smooth operations for families in our