Patient Service Representative (PSR or PSRII) - Pediatric Clinic

Aurora Health Care; Milwaukee (WI); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role covers front-desk duties, scheduling, registration, and billing coordination.

You will handle patient inquiries, schedule tests, assist with billing and medical records, and collaborate with a multidisciplinary ambulatory care team to deliver high-quality care and smooth operations for families in our

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilités

• Provides efficient, high-quality patient services and scheduling information for appointments, tests and procedures.
• Ensures billing information is entered at time of service and follows up on missing data.
• Maintains accurate and timely medical records in the patient system.

Connaissances

Customer service experience

Experience handling difficult callers

Communication skills

Formation

High school diploma or equivalent

Description du poste

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our experienced team of pediatricians at Aurora Pediatrics at Good Hope Rd., Milwaukee, WI, provides comprehensive pediatric primary care for your child from birth through their high school years. Our street address is 3003 W. Good Hope Rd., Milwaukee, WI. When you’re looking for a Milwaukee pediatrician close to home or work, visit us in Milwaukee, WI.

Together, our dedicated team of pediatric specialists offers a broad range of services that support your whole child through their developmental milestones. And our specialists include some of the best pediatricians Milwaukee has to offer. Services include preventive children’s health care such as vaccinations and well-child visits, school physicals, acute care for when your child is feeling ill, and guidance for nutrition and behavior development.

With our family-centered approach to pediatric medicine, you can be confident you’re in good hands. Our Milwaukee pediatricians offer personalized children’s care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer virtual visits, extended hours and same-day appointments for urgent children’s health issues.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.