Ambulatory Patient Service Specialist

Aurora Health Care; Town of Brookfield (WI); Presencial; USD 21.000 - 25.000; Tempo integral

Resumo da vaga

Aurora Health Care is seeking a Patient Service Representative to provide efficient, compassionate support across scheduling, registration, and billing. You will help patients, connect with providers, and ensure accurate medical records while maintaining high service standards.

In this ambulatory care role, you will handle patient inquiries, assist with billing at the point of service, and update payer information.

Qualificações

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsabilidades

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Conhecimentos

Customer service

Phone etiquette

Formação

High school diploma

Descrição da vaga

Aurora Health Care is seeking a Patient Service Representative to provide efficient, compassionate support across scheduling, registration, and billing. You will help patients, connect with providers, and ensure accurate medical records while maintaining high service standards.

In this ambulatory care role, you will handle patient inquiries, assist with billing at the point of service, and update payer information.