Patient Service Representative (PSR or PSRII) - Pediatric Clinic

Advocate Health; Milwaukee (WI); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Aurora Medical Group, part of Advocate Health, is seeking a Patient Service Representative in Milwaukee, WI. You’ll support providers, connect with patients, and ensure a seamless, compassionate experience daily, including scheduling, registration, and billing tasks.

This role emphasizes accurate data entry, effective communication, and teamwork in ambulatory care. On-site position with a focus on patient access and revenue cycle support at our Good Hope Rd location, serving families in

Formación

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsabilidades

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Conocimientos

Customer service

Communication

Call handling

Educación

High school diploma

Descripción del empleo

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrives.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our experienced team of pediatricians at Aurora Pediatrics at Good Hope Rd., Milwaukee, WI, provides comprehensive pediatric primary care for your child from birth through their high school years. Our street address is 3003 W. Good Hope Rd., Milwaukee, WI. When you’re looking for a Milwaukee pediatrician close to home or work, visit us in Milwaukee, WI.

Together, our dedicated team of pediatric specialists offers a broad range of services that support your whole child through their developmental milestones. And our specialists include some of the best pediatricians Milwaukee has to offer. Services include preventive children’s health care such as vaccinations and well-child visits, school physicals, acute care for when your child is feeling ill, and guidance for nutrition and behavior development.

With our family-centered approach to pediatric medicine, you can be confident you’re in good hands. Our Milwaukee pediatricians offer personalized children’s care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer virtual visits, extended hours and same-day appointments for urgent children’s health issues.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.