Patient Service Representative (PSR) - Pediatric Clinic

Advocate Health; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Advocate Health, via Aurora Medical Group in Wisconsin, seeks a Patient Service Representative to support providers, connect with patients, and help ensure a seamless, compassionate experience in ambulatory care.

You will work as part of the ambulatory care team to handle patient services, billing information entry, and maintenance of accurate medical records, contributing to high-quality care delivery across multiple locations.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provides efficient, high-quality patient services at appointments or via phone/in person for information on tests, procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Upholds standards for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Add in. Example Below:

Our primary care physicians at Aurora Family Medicine in Kenosha, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family doctors in Kenosha are here to care for your entire family. The team at our 74th St. Kenosha family practice is committed to your health and wellness. It is currently home to two providers; however, it is a growing clinic. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.