Patient Service Associate: Check-in, Scheduling & Support

Vanderbilt University Medical Center; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Vanderbilt University Medical Center is seeking an organized admin role to support patient flow and front-desk operations. You will handle check-in/out, manage the reception area, and assist in scheduling appointments and coordinating with care teams.

The position requires adherence to HIPAA, accurate documentation, and basic billing support while delivering compassionate customer service to patients and families.

Qualifications

• Customer service oriented in a clinical setting.
• Ability to schedule patient appointments and coordinate procedures.
• Proficiency in documenting patient information per legal guidelines.
• Familiarity with medical terminology and charting requirements.

Responsibilities

• Check-in and check-out patients, manage the reception area and welcome tablets.
• Schedule appointments and coordinate with clinical teams; communicate with patients.
• Ensure HIPAA compliance and proper handling of consent and billing forms.
• Verify insurance coverage and assist with billing-related tasks to support accurate payments.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center is seeking an organized admin role to support patient flow and front-desk operations. You will handle check-in/out, manage the reception area, and assist in scheduling appointments and coordinating with care teams.

The position requires adherence to HIPAA, accurate documentation, and basic billing support while delivering compassionate customer service to patients and families.