Walk-In Clinic Patient Access Specialist

Montgomery College; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics seek a front desk or administrative support role to assist patients before, during, or after appointments. The position involves check-in/out, scheduling, and maintaining a welcoming reception area across multiple clinic locations.

The role emphasizes patient service, accurate documentation, and efficient handling of payments, with a focus on teamwork and high-quality care in a fast-paced ambulatory setting.

Qualifications

• Customer service skills to provide positive first impressions and support patients.
• Scheduling patient appointments through clinical communication or direct requests.
• Ability to receive and record patient information and manage billing/collections.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates to patients.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Scheduling

Documentation

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics seek a front desk or administrative support role to assist patients before, during, or after appointments. The position involves check-in/out, scheduling, and maintaining a welcoming reception area across multiple clinic locations.

The role emphasizes patient service, accurate documentation, and efficient handling of payments, with a focus on teamwork and high-quality care in a fast-paced ambulatory setting.