Patient Access & Admissions Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Vanderbilt Health is seeking an Admissions/Reception Administrator to manage onsite registration, arrival/discharge processes, and insurance validation. You will resolve registration and billing questions and provide clear customer service to patients and families in waiting areas and rooms.

The role emphasizes accurate data entry, adherence to policies, and effective communication with patients and clinical staff to support smooth patient flow and timely billing.

Qualifications

• Documentation (Novice): ensures complete, accurate, thorough, compliant documentation.
• Critical Thinking (Novice): analyzes issues to form judgments.
• Data Entry (Novice): transcribes information into electronic systems accurately.
• Customer Service (Novice): focuses on customer needs and responsive service.
• System Knowledge (Novice): understands system operation, IT and billing workflows.

Responsibilities

• Performs onsite registration, admissions, discharge processes and insurance validation.
• Provides customer service and status updates in waiting areas and rooms.
• Requests payment and explains payment plans for patient balances when needed.
• Ensures accurate data entry into admissions, discharge, transfer and billing systems.

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Admissions/Reception Administrator to manage onsite registration, arrival/discharge processes, and insurance validation. You will resolve registration and billing questions and provide clear customer service to patients and families in waiting areas and rooms.

The role emphasizes accurate data entry, adherence to policies, and effective communication with patients and clinical staff to support smooth patient flow and timely billing.