Patient Experience Specialist

NBSTSA; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a dedicated administrative professional to support patients before, during and after appointments. The role emphasizes efficient workflows, effective use of technology, and empathetic communication to ensure a smooth patient experience.

The position involves check-in/out, scheduling, insurance verification, and billing support, with strict HIPAA adherence and a team-focused environment that values service excellence and continuous improvement.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of EPIC and VAS systems.
• Ability to verify insurance and assist with billing and enrollment.

Responsibilities

• Check-in and check-out patients.
• Manage reception area and welcome tablets; support patient engagement.
• Schedule appointments and communicate with patients across systems.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health in Nashville seeks a dedicated administrative professional to support patients before, during and after appointments. The role emphasizes efficient workflows, effective use of technology, and empathetic communication to ensure a smooth patient experience.

The position involves check-in/out, scheduling, insurance verification, and billing support, with strict HIPAA adherence and a team-focused environment that values service excellence and continuous improvement.