Patient Access Specialist - Scheduling & Service

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a Patient Service Representative to support patients and providers via inbound and outbound calls, schedule appointments, capture messages, and guide customers with clinic processes.

Responsibilities include accurate information capture, prioritizing urgent health concerns, connecting patients with clinical resources, and maintaining courteous, knowledgeable service across multiple departments.

Qualifications

• Experience handling inbound and outbound calls with a focus on patient service.
• Ability to schedule appointments and document messages for clinic staff.
• Familiar with prioritizing patient needs and following division guidelines.
• Strong communication and customer service skills.

Responsibilities

• Answer calls for multiple areas using standard greetings.
• Ensure accuracy in responding to questions and assisting customers.
• Capture customer information and document using messaging systems.
• Schedule appointments in electronic systems, prioritizing urgent health needs.
• Provide information on appointment location, steps, and parking.
• Additional duties may be assigned.

Job description

Vanderbilt Health in Nashville seeks a Patient Service Representative to support patients and providers via inbound and outbound calls, schedule appointments, capture messages, and guide customers with clinic processes.

Responsibilities include accurate information capture, prioritizing urgent health concerns, connecting patients with clinical resources, and maintaining courteous, knowledgeable service across multiple departments.