Patient Service & Appointment Coordinator

hhccareers; East Lyme (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Front Desk Receptionist to greet and register patients, answer calls, schedule appointments, and assist with billing processes in a fast-paced medical office.

The role requires excellent communication, teamwork, and a customer-focused approach, with willingness to travel to satellite offices as needed. Epic experience and MS Office proficiency are highly valued.

Qualifications

• Provide outstanding patient service to ensure a positive experience.
• Greet and register patients promptly.
• Answer calls professionally and route by urgency.
• Schedule new patient appointments and communicate prep requirements.
• Review appointment confirmations for accuracy.
• Collect co-pays and explain billing policies.
• Maintain a clean waiting area and patient environment.
• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office preferred.
• Epic experience preferred; proficient in Microsoft Office.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly and professionally, evaluate priority, and direct calls appropriately according to urgency and subject matter.
• Schedule new patient appointments accurately, and inform patients of essential preparation requirements prior to visit.
• Review daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Skills

Customer service

Communication

Multitasking

Teamwork

Languages

Microsoft Office

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare Medical Group is seeking a Front Desk Receptionist to greet and register patients, answer calls, schedule appointments, and assist with billing processes in a fast-paced medical office.

The role requires excellent communication, teamwork, and a customer-focused approach, with willingness to travel to satellite offices as needed. Epic experience and MS Office proficiency are highly valued.