Patient Experience Coordinator – Front Desk & Scheduling

hhccareers; Manchester (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare is seeking a friendly and organized Medical Receptionist to greet patients, register arrivals, answer calls, and schedule appointments across multiple Hartford HealthCare locations in Connecticut.

The role requires strong communication skills, basic medical terminology knowledge, and the ability to manage payment processing and patient communications in a fast-paced setting.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.

Responsibilities

• Provide outstanding customer service to ensure efficiency and promote a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly, assess priority, and direct calls accordingly.
• Schedule new patient appointments accurately and inform patients of preparation requirements.
• Review Televox reports of appointment confirmations for accurate scheduling and communications.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean waiting room and a welcoming environment; keep magazines current.

Skills

Verbal communication

Customer service

Teamwork

Multilingual abilities

Adaptability

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office

Epic

Job description

Hartford HealthCare is seeking a friendly and organized Medical Receptionist to greet patients, register arrivals, answer calls, and schedule appointments across multiple Hartford HealthCare locations in Connecticut.

The role requires strong communication skills, basic medical terminology knowledge, and the ability to manage payment processing and patient communications in a fast-paced setting.