Patient Access & Experience Specialist

hhccareers; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, register them, and manage appointments in a fast-paced medical office. The role uses Epic for scheduling and communications, with a focus on accurate records and patient privacy.

Prior customer service experience in healthcare is preferred. The position emphasizes high-quality patient interactions, efficient office operations, and collaboration with clinical teams to ensure timely care access across Hartford

Qualifications

• High school diploma or GED required or 2+ years of customer service experience in a medical setting preferred.
• 1 year of patient/customer service experience in a fast-paced medical office is preferred.
• Epic experience is preferred.

Responsibilities

• Greet patients and answer routine questions to create a positive patient experience.
• Register patients, verify insurance, and update demographic information.
• Schedule appointments and coordinate referrals, tests, and patient communications.
• Collect co-pays and explain office payment policies.
• Communicate with clinical staff to ensure timely and accurate patient access and records.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma/GED

Tools

Epic

Job description

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, register them, and manage appointments in a fast-paced medical office. The role uses Epic for scheduling and communications, with a focus on accurate records and patient privacy.

Prior customer service experience in healthcare is preferred. The position emphasizes high-quality patient interactions, efficient office operations, and collaboration with clinical teams to ensure timely care access across Hartford