Patient Experience Coordinator — Fast-Paced Medical Office

hhccareers; Farmington (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Hartford HealthCare is seeking a friendly and organized Medical Office Receptionist to welcome patients, register them, and support daily operations at multiple Connecticut locations. You will answer calls, schedule appointments, collect co-pays, and help maintain a welcoming waiting area.

The role requires excellent communication, strong computer skills, and the ability to work in a fast-paced team environment.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Skills

Verbal communication

Microsoft Office

Medical terminology

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

Epic experience

Job description

Hartford HealthCare is seeking a friendly and organized Medical Office Receptionist to welcome patients, register them, and support daily operations at multiple Connecticut locations. You will answer calls, schedule appointments, collect co-pays, and help maintain a welcoming waiting area.

The role requires excellent communication, strong computer skills, and the ability to work in a fast-paced team environment.