Patient Experience & Scheduling Specialist

Hartford HealthCare; Manchester (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare is seeking a patient-focused front desk/medical office receptionist to greet patients, register arrivals, answer calls, and schedule appointments across Connecticut sites. You will review confirmations, collect co-pays, and explain billing policies while maintaining a welcoming environment.

The role requires strong communication, teamwork, and comfort with travel between Hartford HealthCare satellite offices as needed.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office preferred.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.

Responsibilities

• Provide outstanding customer service to ensure efficiency and promote positive patient experience.
• Greet and register arriving patients warmly.
• Answer incoming calls promptly, evaluate priority and direct calls appropriately.
• Schedule new patient appointments accurately and inform patients of preparation requirements.
• Review daily Televox appointment confirmations for accuracy and communication.
• Collect co-payments and explain office billing policies to patients.

Skills

Customer service

Verbal communication

Team player

Adaptability

Computers

Education

High school diploma or equivalent

Tools

Epic experience

Microsoft Office

Job description

Hartford HealthCare is seeking a patient-focused front desk/medical office receptionist to greet patients, register arrivals, answer calls, and schedule appointments across Connecticut sites. You will review confirmations, collect co-pays, and explain billing policies while maintaining a welcoming environment.

The role requires strong communication, teamwork, and comfort with travel between Hartford HealthCare satellite offices as needed.