Patient Scheduling & Support Center Specialist

Rhode Island Hospital; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking an organized patient access/scheduling clerk to register patients, schedule appointments, and manage high volumes of calls. You will maintain EMR records, serve as a communication hub among patients and staff, and ensure accurate data entry while upholding patient confidentiality.

The role emphasizes excellent customer service, professional interaction, and adherence to scheduling guidelines with a Monday–Friday day shift at our Warwick, RI location.

Qualifications

• High school diploma or GED required.
• Experience with customer service and data entry.
• Proficient in English; bilingual preferred.
• Ability to handle stressful situations.
• Strong data entry and typing skills.
• Ability to communicate clearly.
• Follow instructions in English.

Responsibilities

• Accurately register patients and schedule appointments following established schedule templates.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain proper record of all interactions with customers in EMR for tracking purposes.
• Serve as a central link of communication between patients, medical staff and the general public.
• Operate computer and IT equipment properly.
• Keep equipment operational by following established procedures; reporting malfunctions.

Skills

Data entry

Customer service

Typing

English communication

Bilingual (preferred)

Education

High school diploma or GED

Tools

EMR software

Office applications

Job description

Brown University Health is seeking an organized patient access/scheduling clerk to register patients, schedule appointments, and manage high volumes of calls. You will maintain EMR records, serve as a communication hub among patients and staff, and ensure accurate data entry while upholding patient confidentiality.

The role emphasizes excellent customer service, professional interaction, and adherence to scheduling guidelines with a Monday–Friday day shift at our Warwick, RI location.