Patient Services & Scheduling Specialist

Rhode Island Hospital; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is hiring a Patient Service Representative to greet patients, register, answer phones, schedule appointments, obtain referrals and authorizations, and process forms in a physician practice setting.

The role requires two years in a medical office, excellent English and communication skills, and proficient scheduling capabilities. The position may involve travel to satellite offices and requires adherence to privacy and safety standards.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician's medical office practice is required.
• Proficient in English and computer appointment scheduling skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Oversees patient financial process to ensure payments are collected at time of service.
• Verifies that demographics, referrals, authorizations, billing codes and diagnoses are complete.
• Completes end of day batch and reconciles schedule and payments within the time frame.
• Provides clerical support for the practice.
• Onboards and assists new employees regarding department policies and procedures.
• Maintains safety, privacy and confidentiality of patient information.
• Travel to satellite offices to perform duties as required.
• Performs other related duties as needed.

Skills

Interpersonal skills

Communication skills

English language

Appointment scheduling

Education

Two-year Medical Office Management

Tools

Scheduling software

Job description

Brown University Health is hiring a Patient Service Representative to greet patients, register, answer phones, schedule appointments, obtain referrals and authorizations, and process forms in a physician practice setting.

The role requires two years in a medical office, excellent English and communication skills, and proficient scheduling capabilities. The position may involve travel to satellite offices and requires adherence to privacy and safety standards.